Our Office Team
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Birmingham Plumbing, Heating & Cooling Office Staff

Colleen Zadorski – General Manager: Colleen has an extensive customer service, accounting and management background that she has utilized in the HVAC & Plumbing industries for over 20 years. When away from the office, Colleen enjoys spending time with her family and gardening.

Kendall McCracken – Customer Service Representative : Kendall joined our team with over 15 years of customer service experience. Kendall will be one of the first representative that you will interact with when calling into our company. When she is not at the office, Kendall enjoys fishing, camping, gardening and spending time with her husband and dogs.

Reyna Dowden – Customer Service Representative : Reyna is one of the first people customers come in contact with when contacting us. She strives to ensure that the customers experience with Birmingham Plumbing Heating & Cooling is the best part of their day. When Reyna is not busy helping customers, she enjoys spending time with her family.

Becky Young – Service Coordinator : Becky joined the Birmingham Plumbing, Heating & Cooling Team in 2021, bringing with her over 10 years of plumbing industry experience. Becky is responsible for keeping our service schedules on track. When not coordinating jobs on our schedule, Becky enjoys spending time with her dog and off-roading in her Jeep.

Michelle Prover – Customer Service Representative: Michelle is one of the first representative’s you’ll interact with when contacting Birmingham Plumbing, Heating & Cooling. Michelle will work to make the connection between customer and technician a smooth transition. Michelle enjoys spending time watching her daughter play softball and spending time with her family.

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